Q: What kind of capital improvements must be made to my facility to install an OCS?
A: For newly constructed facilities, Delphi's J-Bolt Kit provides the requisite bolts and template (for pouring concrete to create the foundation of a speaker mount). In these cases, Delphi is accustomed to working with the general contractor overseeing the construction of the site to ensure that there is a dedicated electrical power source and conduits for data and audio cables to the OCS as well as the pouring of the concrete over the J-Bolt template.
For existing facilities, modifications to the site can vary greatly depending on the unique installation requirements that must be accommodated. Delphi can perform an evaluation of the site and provide an estimate for the installation of an OCS.
The bottom-line is that Delphi takes on the full responsibility for the installation and enables our customers to run their restaurants.
Q: How quickly can an OCS be installed at my location?
A: A typical cycle for adding an OCS to an existing location is 45 days. This period enables the most effective planning for the work, adequate time for the site to be prepared, and sufficient time for the installers to review the site and ultimately perform the equipment installation. In some instances, this cycle can be accelerated. If you have any questions, please contact Delphi Sales
Q: What kind of training for employees is involved in operating an OCS?
A: Because the OCS typically is integrated with a POS system, employees need to know certain operational issues such as entering items from an order in a timely manner. Importantly, and after the OCS is installed, the crew needs to be trained not to repeat the order back to the customer (as it is displayed for the customer on the OCS). This is key to seeing speed-of-service increases. These issues can be covered with a small to moderate amount of training.
Q: How do I purchase an OCS from Delphi?
A: Call Delphi at 800-456-0060 or contact us using this form.
Q: What is the primary difference between Delphi's OCS and your competitors' OCS?
A: Delphi's current generation OCS was developed after spending considerable time interviewing both corporate personnel and franchisees, and discovering what issues and challenges they had.
The three most prevalent issues were: 1) worries about the time it takes to perform any maintenance on the equipment, 2) ensuring that the OCS did not become obsolete or ineffective in the near future, and 3) the reliable operation of the OCS system.
With these issues in mind, Delphi developed an OCS that is sealed, to protect internal components from outside elements such as rain, dirt, wind, and humidity, thereby virtually eliminating the need for maintenance. Second, we built our units with a hardware platform that enables users to run audio or video suggestive selling with a simple software upgrade to the system. This design helps reduce obsolescence and ensures that Delphi's OCS can meet customers' needs in the future.
Q: How does Delphi's OCS integrate with other systems in my location, such as my POS?
A: When integrating an OCS into a new environment, two systems are affected: headsets and POS. Delphi's systems are certified for audio quality with HME, 3M, and Panasonic, which constitute virtually all of the headset manufacturers on the market. Additionally, Delphi interfaces with more than 80 of the most widely used POS systems on the market today.
Q: Does Delphi's OCS require a dedicated back-office PC to operate?
A: No. Unlike other OCS systems, the Delphi OCS is fully self-contained and does not require a PC.
Q: How do you change graphics on the Delphi OCS?
A: Making changes is easy. This is especially the case with our Display Manager Software which provides drag-and-drop functionality to schedule images for an unlimited number of dayparts. You can perform changes remotely from your home or office via Delphi's Intelligent Modem Switch, using either a back-office PC or laptop. Delphi also offers the ability to update your graphics via a high-speed ethernet connection.
Q: Will the Delphi OCS make noise that is picked up by my audio system?
A: No. The Delphi OCS is completely sealed and does not have any external fans that would add noise to the microphone of your drive-through audio system.
Q: Is the OCS display easy to read in the bright sun?
A: Yes. Our OCS is specifically designed to operate in direct sunlight. Our OCS uses the brightest display available, has the widest viewing angle, and uses a patented blend of filters, polarizers, backlights, and technologies to make the display readable in direct sunlight.