In this article, I’ll explore excerpts from key industry insiders, as they interpret the most important findings from the study, including speed-of-service, order accuracy, customer service, and best practices in the drive-thru and fast casual business, shared by real, successful operators.
In this article, we clarify the five key considerations you should take into account when choosing a digital menu board solution.
Timing solutions are just one part of Delphi’s all-encompassing, end-to-end drive-thru offering, including outdoor and indoor digital menu boards, order confirmation systems, headset communications, and vehicle timers.
Encouraging your employees to advocate for your brand will not only increase your traffic, but it will spread in a way that traditional marketing will likely fall short. This then leads to creating a fan base through your employee advocacy efforts and that is a power play for your franchise restaurant for sure!
The 2010 Patient Protection and Affordable Care Act (PPACA) Section 4205 establishes national menu labeling requirements for specified classes of restaurants and vending machines. As a result, nutritional disclosure and response to nutritional concerns are among the most important issues for the restaurant industry to address.
QSR and Fast-Casual Restaurants have only a few short moments to make an impact and influence the buying behavior of a customer. Engaging with customers is fundamental to build a good first impression and the most valuable asset of all: repeat customers.
For many QSR brands, approximately 70% of business comes from the drive-thru, and customers, like Eddie, expect more than just quick service.