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  • 3 customer loyalty-improving things your drive-thru may be missing

    by Rafael Klatil | Aug 18, 2017
    woman driving with fast food and soft drink

    High-quality foods are contributing to QSR growth, but the way operations are run play a big part, too. Be it immediate service, a smile through the speaker, or a simple thank you, these chains have something that your drive-thru restaurant may be missing.

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  • The Psychology behind confirming lunch

    by Mike Pierce | Jul 21, 2017
    Fotolia_72285644_XS

    The use of an order confirmation system doesn’t just help your kitchen avoid customer recoveries, it addresses people’s mental necessities. The psychology behind confirming lunch is more complex than confirming your combo meal has no tomatoes.

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  • Being healthy is paying off for QSRs

    by Co Tang | Jul 10, 2017
    a lot of fast food

    Society is more health-conscious than ever before. Food’s focus has left what tastes good, and has arrived at what ingredients are on the plate. This change in focus has hit the fast food industry especially hard, considering fast food is more easily made with a fryer and carbs. However, drive thrus featuring lower-fat alternatives and better ingredients are receiving positive feedback and profit gain for their efforts.

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  • A Brave New World: What’s Happening to QSR’s Customer Ordering Process?

    by Rafael Klatil | Apr 20, 2017
    mobile ordering fast food

    It’s true, the customer ordering process has scattered in only a few years’ time. But you and your business can keep up with consumers’ needs, lifestyles, and trends, while staying in business.

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  • Drive-Thru Times and Customer Satisfaction

    by Rob Greer | Nov 20, 2013
    drive thru restaurant

    The power of drive-thru metrics from a Fast Track® timer system matched with order accuracy and a smile when the customer pulls away creates a great guest experience and a return visit.

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