Summary
Challenges
COVID-19 has created significant challenges to Operations, such as:
- Food safety
- Dine-in and Drive-thru
- Employee recruitment and retention
- Supply chain disruptions
- Equipment availability and delivery
Solution
Wen JAI implemented several initiatives and partnered up with vendors, to address these challenges, by:
- Extending restaurant hours
- Improving speed of service at drive-thru windows
- Promoting breakfast and late-night sales
- Deploying contactless payments
- Offering Mobile app ordering
- Providing home delivery service
Valuable vendors, such as Delphi Display Systems, despite COVID-Lock Down, was able to procure and deliver the necessary Outside Order Confirmation systems to our restaurants, when needed most. Using these state-of-the-art OCDs, we were able to operate our drive-thru windows, improve order accuracy, promote new products, increase our ticket average, while maintaining low speed of service throughput.
This presented us with the edge to better serve our customers and boost revenue.
Rob Pham
Vice President of IT Wen JAI Restaurant Group
The company focuses on its 90% + RULES:
- 100% of the restaurants will achieve a 90% score on RESTAURANTS EVALUATIONS
- 100% of the restaurants will have 5-STAR MANAGERS
- 90% of the restaurants will yield 10%+ EBITDA
- 100% of the restaurants will be REMODELED to IA by 2024
100% of the restaurants will have at least one COMMUNITY INITIATIVE per year within the markets we operate.